Refund and Returns Policy
At Mobilez Experts, we want to ensure our customers are completely satisfied with their purchases. Please read our policy carefully regarding refunds, returns, and checking warranties.
1. 7-Day Checking Warranty
- We offer a strict 7-day checking warranty on our products from the date of delivery.
- This warranty only covers technical issues, hardware defects, or internal malfunctions that were not explicitly mentioned or present at the time of purchase.
- Any issue reported after the 7-day period will not be entertained for a return or refund.
2. Conditions for a Valid Return
To be eligible for a return or exchange, the product must meet the following conditions:
- The item must be in the exact same condition as you received it.
- It must include all original packaging, box, accessories, user manuals, and tags (if applicable).
- The original invoice or proof of purchase must be provided.
3. Non-Returnable and Void Warranty Items
The warranty will be considered void, and the item will not be accepted for a return or refund if:
- The product has suffered physical damage, drops, cracks, or dents.
- There is any sign of liquid damage or exposure to moisture.
- The software has been modified, rooted, jailbroken, or tampered with by unauthorized personnel.
- The original security seals or serial numbers have been removed or altered.
4. Refund Process
- Once we receive your returned item, our technical team will inspect it thoroughly to verify the reported issue.
- If the claim is verified and approved, we will process your refund or offer a replacement.
- Refunds will be transferred directly via EasyPaisa, JazzCash, or Direct Bank Transfer within 3 to 5 working days after approval.
- Shipping costs for returning the item are non-refundable and must be covered by the customer.
5. How to Initiate a Return
If you face any issues with your device within the 7-day checking period, please contact us immediately:
- Support: via our official WhatsApp +923086386344
- Address: (Pakistan)